Terms and conditions
Exchanges & Returns
The product must be sent in
original packaging with all manuals and accessories. The products that
we are sent by default reason will go through evaluation by our
technical department. If it is found that there is no defect in the
product, BMagic will send the same product back to the Customer's
If repairs are required, the deadline for returning
the repaired product is 30 days from the day we receive the product in
BMagic is exempt from the obligation to replace or repair any defective product which has been caused by misuse, according to the evaluation of our technical department. Clarified that even though the request is made within seven calendar days provided for withdrawal of purchase, BMagic reserves the right to arrange the repair of the product under the Consumer Protection Code.
To return a product for withdrawal or regret, the time to give up or exchange your purchase is seven (7) days from the date of product receipt. The product must be in original packaging, without use, no violation of the original manufacturer's seal, accompanied by your invoice, manual and all its accessories.
Reimbursement for withdrawal or regret will be as follows:
1 - Purchases paid with Credit Card - You may choose to receive a Gift Card in the amount paid, to be used to purchase any product in the BMagic site or request BMagic the reversal of the amount paid on the invoice of your credit card . Important information: most of the time the reversal is computed only on the subsequent invoice.
Purchases paid with Bank slip or deposit - You may choose to receive a
Gift card in the amount paid, to be used to purchase any product in the
Bmagic site; BMagic request the refund into your checking account. For
reimbursement by DOC, it is necessary that the account holder is the
same that made the order on the BMagic site. The Purchasing Valley will
valid for 90 days from the date sent. If any product has been issued by
mistake or exchanged on the application, return it after notify us by
email or by phone +55 (51) 3456-1535.
BMagic ® - The magic on you!